Shipping Policy

Order Processing

All products are made-to-order. Please allow 2–5 business days for production before your order ships. You’ll receive a shipping confirmation email with tracking details once your order is on the way.

Estimated Delivery Times

• United States: 5–10 business days

• Canada: 7–15 business days

• Europe: 5–15 business days

• Rest of World: 10–20 business days

Note: Delivery times are estimates and may vary depending on the product, destination, and seasonal factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the products ordered. Occasionally, we may offer free shipping promotions, which will be clearly displayed on the store.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Delayed Packages

If your package is significantly delayed or marked as delivered but not received, please reach out to us at caretaker@wisterrastudio.com and we’ll work with you and our print partners to resolve the issue.

Customs & Duties

International orders may be subject to customs fees or import duties. These are the responsibility of the customer and vary by country.

Questions?

If you have any questions about your order or shipping, contact us anytime at caretaker@wisterrastudio.com.