Refund & Return Policy

Thank you for shopping with us! Each item is made-to-order, which means it’s created uniquely for you. Because of this, we do not accept returns or exchanges due to:

• Change of mind

• Ordering the wrong size, color, or style

When we do accept returns/refunds

We will gladly replace or refund your order if it arrives with any of the following issues:

• Misprint or production error

• Defective or damaged item

• Wrong item received

If this happens, please contact us at caretaker@wisterrastudio.com within 30 days of receiving your order. To speed things up, please include:

1. Your order number

2. A clear photo of the issue

Our team will review your claim and arrange a replacement or refund right away.

Refund method

Refunds are issued back to your original payment method. Please allow 5–10 business days for processing, depending on your bank or credit card company.

Shipping issues

We are not responsible for delays caused by carriers, incorrect addresses entered at checkout, or packages marked “delivered” by the carrier.

Questions?

If you have any concerns about your order, reach out anytime at caretaker@wisterrastudio.com. We’re here to help!